1.0 Return and Refund

1.1 In any event that any our Product(s) delivered to Customer and the Product having Quality Issue, Customers are required to contact our customer service as follows to coordinate on the return/refund as the following:

1.1.1      Customer will have 1-3 days (start count from the day receive goods) to fill up a complaint for good return/refund. However, category of product will have affected the return’s day/refund's day.

1.2 Our Category will fall on the following:

1.2.1      Fresh Product e.g., Fresh Fish, will have NO RETURN after receiving the product in good condition. (Customer should check it on the time they received as this product is perishable goods.)

1.2.2      Frozen Product will have NO RETURN after receiving the product in good condition.

Customers are required and should check the product on the time they received. After 1 day of receiving the goods, it is assumed that customer have check the item.

1.3 Our return and refund policies cater only for the following:

1.3.1      any Product delivered in a damaged or defective condition;

1.3.2      any Product delivered out of date or expired;

1.3.3      any Product delivered different from the Order that was placed

Product should be in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Delivery Order, Payment and Receipt of the Products.

1.4 Our return and refund policies, customer is required to file a complaint via our WhatsApp delivery hotline +60165221673 with the support as shown below:

1.4.1      Photo – Condition of Product (Front and Side)

1.4.2      Reason for Return/Refund

1.4.3      Document – Invoice, Delivery Order, Payment and Receipt of the Products.      1.4.4      Quantity of Defected Product

1.5 For avoidance of doubt, we do not entertain for any return and refund for the following: -

1.5.1 any Product(s) that are not tasty;

1.5.2 any Product(s) does not look fresh or aesthetically pleasing;

1.5.3 any Product(s) that does not stored in the stipulated requirements as per the Product’s labels.

1.6 NO CASH RETURN POLICY, we do not entertain refunds in the form of cash. The system will automatically refund the full amount back to the customers’ bank account within 3-7 working days once his/her refund request has been accepted. If the customer paid in the form of manual bank transfer, refunds will be conducted via the same form of payment. Alternatively, we will arrange for any return and exchange of Product(s) with the same Product(s) that was ordered or other Product(s) provided the price difference would be paid for by either us or the Customer, vice-versa.

1.7 All replacements or exchange of Product(s) shall be dealt with subject to availability of the Product(s).

1.8 Customer wrongly order will not be entertained.